Frontera Fund values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal information when interacting with us, including when you receive SMS/MMS communications.

Information We Collect

When you engage with Frontera Fund for healthcare support, patient navigation, general inquiries, or as a donor, we may collect the following information:

• Name
• Phone Number
• Email Address (if provided)
• Mailing Address (if provided by donors or supporters)
• Donation History (amount, frequency, and method of donation)
• Travel Details (when assisting with logistics)
• Health-related Information (only as needed for service provision)
• Demographic information (if provided)

How We Use Your Information

We use your information solely for the purpose of providing the services you request, including:

• Booking travel or coordinating healthcare services
• Sending important updates, reminders, and resource information via SMS/MMS
• Answering questions and offering patient navigation support through text
• Acknowledging and managing donor contributions
• Sending donor-related updates, receipts, or tax documentation
• Providing updates about our work or upcoming events (for donors or supporters who consent to receive communications)
  We will not use your information for any marketing purposes unless you provide explicit consent.

SMS Consent Disclosure

By providing your number, you agree to receive communications by text message about your inquiry or support. You may opt out at any time by replying STOP to any text message you receive from us. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

• Opting Out: You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
• Help and Support: If you need assistance, reply with “HELP” to any SMS message or contact us at 956-887-0706 or [email protected].
• Privacy Policy: Your phone number will be handled in accordance with this Privacy Policy. We do not sell or share your phone number with third parties except as required by law.

Data Sharing

Frontera Fund does not sell or share your personal information with third parties for marketing purposes. Your information will only be shared with trusted partners or service providers to the extent necessary to:

• Provide the services you requested (e.g., booking travel).
• Manage and process donations (e.g., working with payment processors or accountants)

We ensure that any third-party service providers with whom we share your information are required to maintain the confidentiality and security of your personal data.

Your Choices

You may opt-in to receive SMS/MMS communications by providing your consent when you engage with us. You can opt-out at any time by replying STOP to any text message you receive from us.
You also have the right to:

• Request access to the personal information we hold about you.
• Request that we update or delete your personal information (unless it’s necessary for us to retain it for legal reasons).
• Revoke your consent to receive SMS/MMS communications.

Security of Your Information

We take the security of your personal information seriously. We use appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, or misuse.

Changes to Our Privacy Policy

Frontera Fund reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by updating the policy on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Frontera Fund
PO Box 721011
McAllen, TX 78504
Phone: 956-887-0706
Email: [email protected]